Refund & Cancellation Policy

This policy explains how free trials, cancellation, and refunds work for Flagstone CRM subscriptions. It is part of our Terms of Service.

1. Free trial

Every new account gets a 60-day free trial. No credit card is required, and you are not charged during the trial. We will email you at least 7 days before the trial ends. If you do not choose a paid plan by the end of the trial, you will not be charged, and your account will move to read-only access before it is closed under our Terms.

2. Subscriptions and renewal

Paid plans are billed monthly or annually in advance and renew automatically until cancelled. Pro Annual selected during the original trial costs $950/year and keeps that rate while continuously subscribed; new selections after the trial cost $1,070/year. Pro+ costs $149/month or $1,430/year. New Founding Members receive $79/month for five years from signup, then standard Pro+ monthly pricing at the first renewal afterward; existing founder guarantees are preserved as described in our Terms. Applicable sales tax or VAT is additional.

3. Cancelling

You can cancel at any time in your account settings, or by emailing support@flagstonecrm.com. You do not need to give a reason and there are no cancellation fees. When you cancel, you keep full access until the end of the billing period you already paid for, and you will not be charged again. To avoid being charged for the next period, cancel before your renewal date. You can view your renewal date in your account.

4. Refunds

• First paid charge: if you are unhappy for any reason, you can request a full refund of your first paid subscription charge within [14] days of that charge. Email support@flagstonecrm.com with the email address on your account.
• Renewals: monthly renewal charges are generally not refundable once the billing period has started. If you were charged for a renewal and tell us within [7] days that you meant to cancel and have not used the Service during that period, we will review the request in good faith and will usually refund it.
• Billing errors: if we charge you the wrong amount, charge you twice, or charge you after a cancellation that was confirmed, we will refund the error in full.
• Plan changes: if you upgrade mid-cycle, you are charged the price difference for the remainder of the period. If you downgrade, the change applies from the next billing period, and we do not refund the difference for the current period.
• AI credits: credits are included in your plan, have no cash value, and unused credits are not refundable or carried over. We may credit your account if an AI action fails and still deducts credits.
• Taxes: where a refund is made, we also refund the tax that was charged on the refunded amount.
• Not refundable: partial months, time not used after the refund window, accounts closed for violating our Terms, and third-party charges such as text-message or payment-processing fees charged by other providers.

5. How refunds are paid

Our subscriptions are billed through Stripe, and refunds are issued through Stripe to the original payment method. After we approve a refund, it usually appears within 5 to 10 business days, depending on your bank or card issuer. Refunds are made in the currency of the original payment.

6. Disputes and chargebacks

If you think a charge is wrong, please contact us first at support@flagstonecrm.com. We will respond within 2 business days and can usually fix it faster than a card dispute. You can also contact Stripe through the link in your payment receipt.

7. Changes to this policy

If we change this policy, the version in effect on the date of your purchase applies to that purchase. We will give notice of material changes as described in our Terms.

8. Contact

Flagstone CRM LLC
1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States
Email: support@flagstonecrm.com